Traditional customer relationship management (CRM) flies in the face of structured and controlled processes of social CRM.

Name: Traditional customer relationship management (CRM) flies in the face of structured and controlled processes of social CRM.
Brand: Quizplus
Rating: 4.8 (34 reviews)

Question

Quizplus · Accepted Answer

Traditional CRM focuses on direct interactions with customers, using structured data and processes, while social CRM incorporates these elements but also integrates social media interactions, thus expanding and not opposing structured processes.

Traditional Customer Relationship Management (CRM) Flies in the Face of Structured