A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.
A) emotional labor
B) self-concordance
C) emotional liability
D) negative affect
E) cognitive deviance

Question

Quizplus · Accepted Answer

Emotional labor is defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work, meaning that his/her job demands a certain set of emotional responses regardless of true feelings.

A Situation in Which an Employee Expresses Organizationally Desired Emotions