Which of the following statements is true regarding surface acting?
A) It involves foregoing emotional expressions in response to display rules.
B) It involves changing one's likes and dislikes to be in sync with display rules.
C) It involves displaying one's true feelings explicitly toward a person.
D) It deals with expressing felt emotions toward a person or event.
E) It involves trying to modify one's true feelings based on display rules.

Question

Quizplus · Accepted Answer

Surface acting is hiding feelings and foregoing emotional expressions in response to display rules. Surface acting deals with displayed emotions, and deep acting deals with felt emotions. Research shows surface acting is more stressful to employees because it entails feigning their true emotions.

Which of the Following Statements Is True Regarding Surface Acting