Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?
A) silence
B) language
C) information overload
D) grapevine
E) filtering

Question

Quizplus · Accepted Answer

Filtering refers to how a sender purposely manipulates information so the receiver will see it more favorably.

Jordan Is a Sales Officer Who Has Been Underperforming Over