When the production manager at CalTrack was asked to provide reasons for the delay in the last batch of stock to be produced for the month, he clearly stated that this was the result of one of his front-level managers taking two days off and that the fault was not his. The manager is using buffing as a defensive behavior here.

Question

Quizplus · Accepted Answer

The manager is using buck passing as a defensive behavior here. Buck passing involves transferring responsibility for the execution of a task or decision to someone else, while buffing involves the practice of rigorously documenting activity to project an image of competence and thoroughness.

When the Production Manager at CalTrack Was Asked to Provide