Amber Case is a sales representative for an office equipment company.Last week, Amber called on Billings Concrete and learned from the office manager, Bob Rydell, that the company was having problems with its aging photocopier.When Amber checked her e-mail Tuesday morning, she found an e-mail from Bob asking about the cost of a new copier with the same features as the company's current unit. In response, Amber prepared a letter in which she described the features, benefits, and costs of two models.This situation is an example of

Question

Quizplus · Accepted Answer

Bob's email asking about the cost of a new copier represents an informal request, while Amber's prepared letter detailing the features, benefits, and costs of two models is a formal response.

Amber Case Is a Sales Representative for an Office Equipment