On her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer.Shannon knows she must offer constructive feedback to the employee, so she decides to

Question

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By stressing the benefits the employee will gain by modifying his/her behavior, Shannon can create a more positive and productive conversation. This approach can help the employee feel motivated to improve, rather than defensive and resistant to criticism. Waiting until Monday could also be seen as delaying dealing with the issue, which could make it harder to address later. It's important for Shannon to offer feedback as soon as possible to help the employee improve their performance.

On Her Way to an Important Friday Morning Meeting, Shannon