Bolsa Industries Is Implementing a New Insurance Program, and Thuy

Bolsa Industries is implementing a new insurance program, and Thuy Nguyen has been assigned the task of explaining the plan to employees.During the question-and-answer session, one of the attendees incorporates a negative remark about the plan into his question.In responding, Thuy should

A) acknowledge the remark but indicate that he prefers questions without comments.
B) answer the question but use facial expressions to show the questioner that he doesn't appreciate the negative tone.
C) go directly to the next question without responding to the negative individual.
D) rephrase the question then answer it.