The first Wawa store opened in 1964.Today the company has 15,000 employees and owns and operates more than 100 units in Eastern Canada.The chain's sales topped $2 billion in 2002.Wawa began as a store for distributing Wawa dairy products.Since then it has gotten into the gasoline business to increase store traffic,but its primary draw is hot meals and cold sandwiches in a quick-service restaurant format that mimics a shopping mall food court.Personalization is a fundamental part of the store concept and is built into things such as coffee and sandwiches.The stores have an eight-head cappuccino machine where customers can mix and match whatever flavours they want and add steamed milk or cream,all for the same price as a regular cup of coffee.In addition to being restaurants,Wawa stores also do a big business in a limited line of high-turnover convenience products and can accurately be described as mini-supermarkets.
-Refer to Wawa.The ability to personalize your coffee yourself is consistent with which new development in retailing?
A)interactivity
B)m-commerce
C)market-basket analysis
D)data mining

Question

Quizplus · Accepted Answer

It helps the stores differentiate themselves.

The First Wawa Store Opened in 1964