Call centers are an example of "cognitive capitalism," in which labor involves the production of knowledge in a way that is reminiscent of factory work.

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In cognitive capitalism, the focus is on the production of knowledge and information rather than physical goods. Call centers require workers to use their cognitive abilities to address customer concerns and resolve issues, similar to how factory workers use physical labor to produce goods. Therefore, call centers can be considered an example of cognitive capitalism.

Call Centers Are an Example of "Cognitive Capitalism," in Which