A patient says,"You are the worst nurse I have ever had." Which response by the nurse is the most assertive?
A) "If I were you, I'd feel grateful for a nurse like me."
B) "I feel uncomfortable hearing that statement."
C) "How can you say that when I have been checking on you regularly?"
D) "You shouldn't say things like that, it is not right."

Question

Quizplus · Accepted Answer

Assertive responses contain "I" messages such as "I want," "I need," "I think," or "I feel." Giving personal opinions ("If I were you")is nontherapeutic and not assertive.Arguing ("How can you say that?")is not assertive or therapeutic.Showing disapproval (using words like should,good,bad,right)is not assertive or therapeutic.

A Patient Says,"You Are the Worst Nurse I Have Ever