Which of the following does NOT apply to a customer-centered company?
A) watching customer needs evolve
B) deciding what customer groups are the most important to serve
C) matching or extending industry practices
D) focusing the resources on delivering superior value to target customers
E) setting long-range strategies that make sense

Question

Quizplus · Accepted Answer

A customer-centered company would not necessarily prioritize matching or extending industry practices, but would instead prioritize delivering excellent value to their target customers by watching their needs evolve, identifying important customer groups to serve, and setting long-range strategies that align with their goals.

Which of the Following Does NOT Apply to a Customer-Centered