Which of the following statements about claim settlement is (are)true?
I.The fair payment of claims requires an insurer to adopt a very liberal claims policy.
II.To prevent lawsuits,an insurer should provide no personal assistance to a claimant other than that which is required by contractual obligations.
A)I only
B)II only
C)both I and II
D)neither I nor II

Question

Quizplus · Accepted Answer

Both statements are false. The fair payment of claims requires a reasonable and objective claims policy that balances the interests of the claimant and insurer. Providing personal assistance to a claimant, beyond contractual obligations, can actually help prevent lawsuits by addressing any questions or concerns they may have and demonstrating that the insurer is committed to resolving the claim fairly.

Which of the Following Statements About Claim Settlement Is (Are)true