The CHN Working with Women at the Senior Citizens' Centre

The CHN working with women at the senior citizens' centre reminds them that the only way the centre will be able to afford a driver and a van service for those who cannot drive themselves is to continue to write letters to their local city council representatives, requesting funding for such a service. What is the CHN doing?

A) Ensuring that the women do not expect the CHN herself to do anything about their problem
B) Demonstrating that she understands the women's concerns and needs
C) Expressing empathy, support, and concern
D) Helping the women engage in political action locally