Buying firms prefer a transactional relationship when there are few alternatives and the complexity of purchase is high.
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Q9: Operational linkages and information-sharing mechanisms are common
Q10: Relationship commitment exists when one party has
Q11: Firing a customer may be appropriate if
Q12: Transactional exchange centers on the timely delivery
Q13: The cost of serving a long-standing customer
Q15: Buyer-seller relationships that arise for important purchases
Q16: Total cost of ownership illuminates exactly what
Q17: Collaborative exchange features very close information, social,
Q18: When supply needs are complex, the buying
Q19: Buying firms prefer a more collaborative relationship
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