Seymour appears unhappy or ill because he often looks sullen and withdrawn; when his boss asked him about this, he indicated that he actually feels fine.This is an example of

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This is an example of emotional dissonance, which is the disconnect between how an individual feels and how they express those feelings outwardly. In this case, Seymour is expressing a negative emotion through his nonverbal behavior even though he doesn't actually feel that way. This can often occur in work situations where employees are expected to maintain a certain emotional demeanor, such as in customer service roles.

Seymour Appears Unhappy or Ill Because He Often Looks Sullen