SCENARIO 13-2 You have divided the jobs done by your department through work specialization and are now trying to decide how to best group them for efficiency and service to the customer.You are considering grouping activities by functions, product, process or customer.
You find that there seem to be a common set of problems among certain types of buyers of your product.To help resolve this problem, you should choose

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Customer departmentalization would be the best choice in this scenario as it allows for a focus on specific customer needs and concerns. By grouping activities based on customer type, the department can better address the common set of problems among those customers and provide more efficient and effective service. This would help to improve customer satisfaction and loyalty.

SCENARIO 13-2 You Have Divided the Jobs Done by Your