Maria is having difficulty with her job as a retail sales clerk.Her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.Maria is enthusiastic about her job,but is not doing it well.According to situational management,her manager should use a(n)________ management style to manage Maria's performance problem.
A)autocratic
B)consultative
C)participative
D)empowerment

Question

Quizplus · Accepted Answer

The consultative management style involves the manager seeking input and suggestions from the employee to solve a performance problem. This approach would allow the manager to understand any challenges or obstacles Maria is facing and work with her to develop a plan of action to improve her performance in describing merchandise to customers. This approach is more effective than the autocratic style because it involves collaboration and empowers the employee to be part of the solution. The participative or empowerment styles may also be effective in addressing Maria's performance issues but would require a higher level of involvement and commitment from Maria in order for the approach to be successful.

Maria Is Having Difficulty with Her Job as a Retail