Part of Sabrina's job as a cashier is to answer customers' questions and provide information on products.Her manager has noted that she cannot answer most questions and is sullen with most customers.According to situational management,her manager should use a(n)________ management style to manage Maria's performance problem.
A)autocratic
B)consultative
C)participative
D)empowerment

Question

Quizplus · Accepted Answer

Given Sabrina's inability to answer customer questions and her sullen attitude, an autocratic management style, where the manager makes decisions unilaterally and controls most of the operations, would be most appropriate to address her performance issues directly and implement immediate corrective actions.

Part of Sabrina's Job as a Cashier Is to Answer