John is an owner of a franchise that produces custom signs and banners.Prior to the recession,the majority of John's business came in the form of walk in and repeat customers.After the recession,the amount of traffic to his shop dwindled and his business was suffering.John decided to hire an outside sales person to actively find new business rather than wait for new business to come to him.What type of change did John implement?
A)Strategy
B)Structure
C)Technology
D)People

Question

Quizplus · Accepted Answer

John implemented a change in strategy by hiring an outside salesperson to actively seek new business, shifting from a passive to a proactive approach in acquiring customers.

John Is an Owner of a Franchise That Produces Custom