Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?
A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change

Question

Quizplus · Accepted Answer

Mary is clearly stating why the change is needed and how it will benefit the staff by saving time and energy, and allowing them more time to service customers. This is a strategy to overcome resistance by providing a clear rationale and demonstrating the benefits for the employees. Mary is not creating a win-win situation or urgency, nor is there information to suggest that she is explicitly focused on developing a positive trust climate for change.

Mary Is a New Supervisor Working with a Pre-Existing Staff