An upside-down organization chart places the customer at the _____ of the chart and management at the ____.
A)top,bottom
B)bottom,top
C)top,right
D)bottom,left

Question

Quizplus · Accepted Answer

Placing the customer at the top emphasizes that the organization's focus should be on serving and meeting the needs of the customer. Placing management at the bottom emphasizes that their role is to support and enable the frontline employees who interact with customers directly.

An Upside-Down Organization Chart Places the Customer at the _____