What are the two primary principles of Total Quality Management (TQM)?

Question

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The two primary principles of Total Quality Management (TQM) are focusing on delivering customer value and continually improving the system and its processes. This means that TQM seeks to meet or exceed customer expectations by delivering high-quality products or services while continuously improving the organization's processes to ensure continued success. The other options (B and D) may be important goals of an organization, but they are not primary principles of TQM. Option C, focusing on controlling costs, may be a secondary principle of TQM, as cost reduction is often a byproduct of process improvement.

What Are the Two Primary Principles of Total Quality Management