Which of these decisions is least likely to be a programmed decision?
A)Scheduling employees
B)Opening a new facility
C)Reordering inventory
D)Handling customer complaints

Question

Quizplus · Accepted Answer

Opening a new facility is a strategic decision that involves a high degree of uncertainty and requires human judgment, analysis, and creativity. It is a non-programmed decision because the organization has not faced such a decision before, and there is no established routine or standard operating procedure to follow. In contrast, scheduling employees, reordering inventory, and handling customer complaints are routine and repetitive activities that can be easily automated or guided by a set of rules or criteria. They are programmed decisions that can be made by using algorithms, software, or decision rules.

Which of These Decisions Is Least Likely to Be a Programmed