__________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.
A)Quality assurance
B)Quality control
C)Total quality management
D)Statistical quality control

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a process that fosters a customer-centric approach to product and service delivery, with the goal of continuous improvement. TQM involves all members of an organization in the effort to improve quality, from top-level executives to frontline workers. Its focus is on consistently meeting or exceeding customer expectations while reducing wasteful practices and streamlining operational processes. Quality assurance and quality control are components of TQM, but they do not encompass the full scope of this approach. Statistical quality control is a specific methodology within TQM that involves implementing statistical techniques to control and improve product quality.

__________ Is the Process That Involves Everyone in an Organization