Which of the following is not a major element of a service guarantee?
A)Must be unconditional
B)Must be easy to communicate and for the customer to understand
C)Must include preventive measures for "fail safing"
D)Must be meaningful to the customer
E)All of the above are major elements

Question

Quizplus · Accepted Answer

Preventive measures for "fail safing" are not typically considered a major element of a service guarantee, unlike the other options which are commonly included.

Which of the Following Is Not a Major Element of a Service