Which of the following characteristics makes it easier to measure the quality of a service,relative to that of a product or facilitating good?
A)Service portions are abstract,rather than concrete
B)Service portions are transient,rather than permanent
C)Service portions are psychological,rather than physical
D)None of the above characteristics make it easier to measure service quality

Question

Quizplus · Accepted Answer

Measuring the quality of a service is generally considered more challenging than measuring the quality of a product because services are abstract, transient, and often psychological in nature, making them inherently difficult to quantify and evaluate.

Which of the Following Characteristics Makes It Easier to Measure