Which of the following statements is true of the internal-business-process perspective of a balanced scorecard?
A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and post sales-service process.
B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value.
C) Internal-business-process improvement targets are often determined after benchmarking against an organization's main competitors standards.
D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and post sales-service process.

Question

Quizplus · Accepted Answer

The internal-business-process perspective focuses on improving processes within the organization to achieve strategic objectives. Improvement targets are often determined by benchmarking against competitors' standards. The perspective typically includes processes related to operations, post-sales service, and learning and growth, but not necessarily innovation. The evaluation of profitability and creation of shareholder value is typically part of the financial perspective of a balanced scorecard. Therefore, options A, B, and D are incorrect.

Which of the Following Statements Is True of the Internal-Business-Process