Which of the following questions best relates to the balanced scorecard's internal business processes perspective?
A) How do we streamline operations to lower costs to increase profits?
B) How do we motivate employees so that they can become more productive?
C) How can we increase our market share?
D) How can our processes be executed in such a way as to l increase value to customers?

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard focuses on improving processes and operations to increase value to customers. Option D directly relates to this perspective. Options A and C relate to the financial perspective, while option B relates to the learning and growth perspective.

Which of the Following Questions Best Relates to the Balanced