What contributory factor is associated with exceptional customer service?
A) selection and recruitment
B) training commitment
C) education levels
D) management

Question

Quizplus · Accepted Answer

Although all the factors listed can contribute to exceptional customer service, training commitment is most directly linked to the development of the skills and knowledge needed to provide outstanding service. Effective training can help employees understand what excellent customer service entails and equip them with the tools necessary to meet or exceed customer expectations. Selection and recruitment, education levels, and management are also important factors, but they are generally more indirect or overarching in nature.

What Contributory Factor Is Associated with Exceptional Customer Service