Nonfinancial measures are ineffective at helping managers evaluate how well they have done on goals such as improving manufacturing cycle times and customer response times.

Question

Quizplus · Accepted Answer

Nonfinancial measures such as customer measures and internal-business-process measures help managers evaluate how well they have done on goals such as improving manufacturing cycle times and customer response times.

Nonfinancial Measures Are Ineffective at Helping Managers Evaluate How Well