You have lunch with a friend and she tells you that her office recently implemented flex-time hours. It has been a positive change at your friend's workplace and you think it would be great to have at your office too. You decide to approach your boss about this possibility. In the context of such a message, the thought that this change might decrease employee productivity would be seen as ________.

Question

Quizplus · Accepted Answer

C) In analyzing your message you think about your audience's potential resistance: the concerns and objections they might have to your idea. Worrying that the more flexible schedule could decrease productivity is a concern and objection your boss might have. Motivation and benefits are the positive results the audience will experience as a result of complying with your message. Refutation and concessions are two techniques for dealing with potential resistance.

You Have Lunch with a Friend and She Tells You