Which of the Following Statements Does the Best to Soften

Which of the following statements does the best to soften the impact of the bad news?

A) Unfortunately, your warranty does not cover the kind of damages that you caused.
B) Because the damage was due to your negligence, the repair cost is your responsibility.
C) These repairs cannot be performed free of charge.
D) Your warranty extends only to manufacturing defects, not accidental breakage.
E) We must reject your claim as the damage in this case was your fault.