Research shows that customers tell nearly ________ as many people about their bad experiences as they tell about their good experiences.
A) one-third
B) half
C) twice
D) three times
E) ten times
Correct Answer:
Verified
Q42: Evaluating a bad-news message _.
A)is a good
Q45: After expressing the bad news to your
Q46: An Indian employee asks a Canadian employee
Q48: You will not be able to meet
Q50: You've expressed the bad news and advised
Q50: All of the following approaches may be
Q52: When denying a customer request, all of
Q53: Denying a request or invitation _.
A)is something
Q54: You had to let a client know
Q55: A positive closing to a bad-news message
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