Gene Cattabiani, a vice president of the Steam Turbine Division of Westinghouse, spoke at a town meeting with employees to explain the need for change. Employees heckled him, shouted abuse, and made threats. After the presentation, Gene talked to people on the plant floor about their comments and explained his side of the issue. This experience served as a basis for which of the following conditions for dialogue?
A)Mutual purpose
B)Mutual goals
C)Mutual respect
D)Mutual meaning
E)Mutual benefit

Question

Quizplus · Accepted Answer

The employees' disrespectful behavior towards Gene Cattabiani during the town meeting highlights the need for mutual respect as a condition for productive dialogue. Even though Gene tried to explain the need for change, the employees' reactions made it difficult for him to effectively communicate with them. However, by engaging with them on the plant floor afterwards, he showed respect for their opinions and gave them a chance to understand his perspective. This ultimately led to a more productive conversation and a better chance for successful change implementation.

Gene Cattabiani, a Vice President of the Steam Turbine Division