Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except:
A)People move from farms to cities.
B)Consumers became mobile.
C)Supermarkets and department stores proliferated.
D)Customer relationship management systems were developed.
E)The Internet grew rapidly.

Question

Quizplus · Accepted Answer

Customer relationship management systems were developed to make customer relationships more personal and customized, so it is the only option that does not support the idea that the customer relationship with vendors has become more impersonal over time. The other options all describe societal and technological changes that have made it more difficult for customers to have personalized relationships with vendors.

Over Time, the Customer Relationship with Vendors Has Become More