_____________ is used to get rid of customer information silos within the organization.
A)Collaborative CRM system
B)Customer relationship management
C)Data consolidation
D)Operational CRM system

Question

Quizplus · Accepted Answer

Data consolidation refers to the process of combining and integrating customer data from various departments and sources within an organization. This helps to eliminate information silos which can hinder collaboration and cause inefficiencies in customer service. Collaborative CRM and Operational CRM systems are tools that can be used as part of the overall CRM strategy to improve customer engagement and streamline operations, but they do not directly address the issue of data silos.

_____________ Is Used to Get Rid of Customer Information Silos