Which term refers to the series of activities involved in extracting value from a product or service?
A) situation assessment
B) trend extrapolation
C) customer value chain
D) cross-impact matrix

Question

Quizplus · Accepted Answer

The term that refers to the series of activities involved in extracting value from a product or service is customer value chain. This process includes identifying the customer's needs, creating the product or service, delivering it to the customer, and maintaining a relationship with the customer. Situation assessment and trend extrapolation are processes used in strategic planning, while a cross-impact matrix is a tool for analyzing the relationship between different variables.

Which Term Refers to the Series of Activities Involved in Extracting