Even though brand communication planners don't manage customer service,customer service is an important part of brand communication.

Question

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Customer service plays a crucial role in shaping the overall brand image and perception of customers. Unsatisfactory customer service can negatively impact a brand's reputation, while exceptional customer service can create loyal customers and positive word-of-mouth marketing. Therefore, brand communication planners need to consider the role of customer service in their overall brand communication strategy.

Even Though Brand Communication Planners Don't Manage Customer Service,customer Service