Companies should respond quickly to any social media post that is degrading or insulting.
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Q27: When initiating an IM, follow the grammar,
Q28: Recognition notes are typically sent to an
Q29: Write a friendly, personalized closing to every
Q30: Using IM allows you to avoid the
Q31: Customers may expect a response to their
Q33: To save time on responses, create a
Q34: Goodwill messages may convey congratulations, sympathy, or
Q35: Smart companies monitor all social media posts
Q36: Whether you use email or IMs, you
Q37: Companies typically respond to critical online customer
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