Which of the following is the defining feature of total quality management (TQM) ?
A) It gets every employee involved in the process of searching for continuous improvements in their operations.
B) It is a form of participation that accents individual initiative instead of group problem solving and teamwork.
C) It ensures that work groups are given a large degree of decision-making autonomy and are expected to control their own behavior and results.
D) All of the above.
Correct Answer:
Verified
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