
Interpersonal relationships, trust, friendships, and a firm's reputation are all examples of complex social phenomena that make capabilities easy to imitate.
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Q25: Core competencies are capabilities that serve as
Q26: One criterion for a resource or capability
Q27: Firms should never outsource a primary activity
Q28: Valuable capabilities allow the firm to exploit
Q29: The firm with the most capabilities wins.
Q31: All competitive advantages have:
A) a limited life.
B)
Q32: At IBM, human capital is critical to
Q34: A company can earn above-average returns only
Q35: Capabilities may be costly to imitate if
Q39: Two concerns about outsourcing are the potential
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