Value chain activities are:
A) the activities most likely to be imitated by competitors.
B) activities or tasks the firm completes in order to produce products and then sell, distribute, and service those products in ways that create value for customers.
C) the core competencies of the organization.
D) the activities most crucial to implementing the firm's business strategy.

Question

Quizplus · Accepted Answer

Value chain activities are the tasks and activities that a firm completes in order to produce and deliver products or services to customers. These activities include everything from sourcing raw materials, to manufacturing products, to marketing, sales, and customer service. The goal of value chain activities is to create value for customers, which in turn generates profits for the firm. Value chain activities are important to a firm's business strategy because they enable the firm to differentiate itself from competitors by delivering unique value to customers.

Value Chain Activities Are