The linchpin concept holds that giving special attention to a group of employees changes the employees' behavior.

Name: The linchpin concept holds that giving special attention to a group of employees changes the employees' behavior.
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Quizplus · Accepted Answer

The linchpin concept, as introduced by Seth Godin, refers to the idea that in any organization, there are indispensable employees who are crucial to its success, not specifically about changing behavior through special attention.

The Linchpin Concept Holds That Giving Special Attention to a Group