Which of the Following Statements Best Describes Smoothing Over the Conflict

Which of the following statements best describes smoothing over the conflict?

A) It refers to corporate downsizing and tightening of expenses.
B) It involves managers pretending "we are all one big happy family," and acting like the conflict does not exist.
C) It refers to actions such as firing, transferring, or having an employee quit.
D) It involves a manager, observing a conflict between two employees, stepping up and saying, "this is the way it is going to be, and that ends it."
E) It involves a manager discussing the cause of the conflict.