What of the following statements is true about personal and impersonal control?
A) Personal control is also known as output control whereas impersonal control is also known as behavior control.
B) Personal control is based on direct surveillance whereas impersonal control is based on measurement of output.
C) Personal and impersonal controls are substitutes for each other.
D) Personal and impersonal controls serve the same organizational needs.
E) Personal control occurs in response to a manager's needs to provide an accurate measure of performance whereas impersonal control is exerted when performance requirements are well known.

Question

Quizplus · Accepted Answer

Personal control is based on direct observation and surveillance of an individual's behavior while impersonal control is based upon the measurement of output. Personal and impersonal controls are complementary to each other and are used in different circumstances to achieve organizational goals. They serve different purposes and cannot be used interchangeably. The other statements are false or misrepresent the relationship between personal and impersonal control.

What of the Following Statements Is True About Personal and Impersonal