Harry is the CEO of Pine and Acorn Consultancy.Of late,he has noticed a steady decrease in Pine and Acorn's revenues.He consults with the other members of the top management and instead of refining the existing processes incrementally,they decide to redesign Pine and Acorn's processes.This change was to be implemented to better serve their customers,reduce costs,increase speed,and improve their products.Which of the following approaches for improving quality has Harry decided to implement?
A) Reengineering
B) Zero-defects program
C) Quality at the source approach
D) The Deming approach
E) The kaizen method

Question

Quizplus · Accepted Answer

Harry and the top management team have decided to redesign Pine and Acorn's processes, which is an approach in reengineering. This approach focuses on completely rethinking and redesigning existing processes to achieve significant improvements in quality, speed, cost, and customer satisfaction. The other options (B, C, D, and E) are different approaches to improving quality, but they do not involve a complete redesign of processes.

Harry Is the CEO of Pine and Acorn Consultancy