The airplanes used by Right Air are painted a bright blue and a uniform white stripe runs along the length of the plane.Plush leather seating and fancy food are part of the reason why Right Air has been so successful in recent years.The airplanes represent the _____ aspect of service quality.

Question

Quizplus · Accepted Answer

Tangibles include the physical evidence of the service. This instance shows that the firm focuses on using tangible elements related to the service which are of good quality such as good raw materials.

The Airplanes Used by Right Air Are Painted a Bright