The nurses at Hawthorne Hospital are trained to greet patients cheerfully and maintain good eye contact with them.They are also taught to treat patients in a kind manner and provide them with assistance without hesitation.Which of the following critical components of internal marketing is represented in this scenario?

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An emphasis on teaching employees to have good attitudes includes training which usually focuses on specific social techniques, such as eye contact, smiling, tone of voice, and standards of dress. The nurses at Hawthorne Hospital are taught social techniques such as greeting patients, maintaining eye contact, and standards of dress.

The Nurses at Hawthorne Hospital Are Trained to Greet Patients