In evaluating service quality,customers focus on:

Question

Quizplus · Accepted Answer

All of the above factors (empathy, responsiveness, assurance, and reliability) are important to customers when evaluating service quality. Empathy deals with the provider's ability to understand and care about the customer's needs, responsiveness refers to how quickly and efficiently the provider addresses the customer's needs, assurance relates to the provider's expertise and ability to instill trust and confidence, and reliability is the consistency and dependability of the provider's service. Therefore, all of these factors are crucial for providing high-quality service and satisfying customer needs.

In Evaluating Service Quality,customers Focus On